How can I get more in the game?
I usually play on my desktop because I like the big screen, but my girlfriend plays on the mobile app and her "Daily Reward Wheel" seems to have much better prizes than mine. We are both at the same loyalty level, so I don't understand why the platform is treating her differently. Is there a specific reason why a company would give better promotions to mobile users? It seems a bit unfair to those of us who prefer the traditional way of playing, especially since we are spending the same amount of money.
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It’s all about engagement and "push" potential. There’s an interesting breakdown of this tactic at https://www.psu.com/news/why-some-players-get-better-promotions-than-others/ which highlights how mobile users are more valuable to brands. When you have the app installed, they can send you push notifications to bring you back the moment a new game launches or a big match starts. To encourage that habit, they often "sweeten the deal" for mobile players. They want you to have the casino in your pocket 24/7, so they provide better incentives to make sure you keep the app active and updated.